Konzernweit sorgen MitarbeiterInnen bei Bahn und Bus (zusätzlich rund Lehrlinge) dafür, dass täglich rund 1,3 Millionen Reisende sicher an ihr. Zur zügigen Klärung Ihrer Teilnehmerbeschwerde zum Anbieterwechsel ist es für die. Bundesnetzagentur und die betroffenen Unternehmen sehr hilfreich, wenn. Fahrgastrechte von Bahnreisenden nach Verordnung (EG) Nr. / 1. Beim Kauf eines Bahntickets Online-Beschwerdeformular für den Busverkehr.

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You will be provided with details when completing the mandatory registration by e-mail at servicecenter germania. Reiseverlauf Grund der Beanstandung z.

Ombudsleute – Bankenverband

bescheerdeformular The general booking and travel terms and conditions of the responsible flight tour operator also will apply. Transportation of battery-operated wheelchairs or mobility aids may be impossible due to the size of and the mandatory weight restrictions for the cargo compartment.

Kontakt Presse Impressum Datenschutz Sitemap. Package materials for special baggage must sufficient and suitable for air transportation and to protect it against external and internal damage. Problem mit der BahnCard. Otherwise, it is not possible to cancel or rebook the reservation. They stipulate a higher liability limit for baggage in the event the passenger makes a special declaration no later than at baggage check-in and pays the requested supplementary sum.

Germania reserves the right to beschwerdeformulr carriage to passengers after the 36th week of pregnancy. Germania reserves the right to initiate criminal or civil law action for such conduct. For security and space reasons, service dogs only will be transported if registered in advance by e-mail servicecenter germania.


Each child between 2 and 5 years of age must be accompanied by a person aged 16 or older.

Please note that battery-operated wheelchairs can bescheerdeformular be transported in an upright position; it may therefore not be possible to fit them through the cargo compartment door. All such accompanying persons must pay the airfare in full. These only apply for the carriage of the passenger named in the booking from the place of departure to the destination booked and the flight times stated.

Liquids and gels including toiletries and cosmetic products in carry-on items are subject to the following restrictions:. Passengers must arrive at the check-in counter at a time that enables them to complete check-in and be in possession of a boarding pass no later than 45 minutes prior to the booked time of departure.

Please be sure to consult regulations applicable in various different countries. In commercial transactions the legal venue is Berlin.

You can find further information in our data protection declaration. In some countries taxes and other fees can be demanded directly from the passenger by authorities or beschwerdeformuoar. Should one or more clauses of these Terms and Conditions be or become ineffective, the effectiveness of the remaining clauses is unaffected.

Europäisches Verbraucherzentrum Deutschland

Beschwerde Mitreisender eigene Beschwerde und ggf. The cabin crew can refuse the on-board use of a CRS despite a confirmed booking when compliance with the safety requirements cannot be warranted e. Golf bags and other sports equipment must be checked in packaging suitable for carriage. Should payments be delayed or not be made in full, Germania has the right to demand at least the legally allowed interest on the arrears. Exemptions from and limitations of the liability of Germania apply correspondingly for the benefit of its agents, attendants, representatives as well as every person whose aircraft Germania uses including agents, attendants and representatives as well as for “travel organisers” including their agents, attendants and representatives.


The passenger shall assert this right immediately after Germania has declared the price increase. The date of receipt of the letter at Germania is determining. Seats by the emergency exits cannot be reserved in advance.

GMI – Germania |

The rail and fly ticket is only valid in connection with the Germania flight ticket and the identification verification that has been used for the booking such as Deeutsche, passport, credit card. In the event of late arrival, passengers have no right to demand carriage and will remain liable until completion of payment of the airfare.

The pilot in command has full authority to make decisions regarding passenger occupancy as well as regarding loading, distributing, securing and unloading baggage to be transported on the aircraft. Weapons and ammunition must be packed securely.